Privacy Policy
Last updated: June 2026
1. Information We Collect
When you make a booking or enquiry at Velora Resorts by Kaveri, we collect the following personal information:
- Full name, mobile number, email address and WhatsApp number
- Booking details including check-in/check-out dates, number of guests and special requests
- Payment information (processed securely — we do not store card details)
- Communication records between you and our team
2. How We Use Your Information
We use your personal information solely to:
- Process and confirm your reservation
- Send booking confirmation, OTP verification and stay-related communications via SMS and email
- Respond to your enquiries and special requests
- Improve our services and personalise your experience
- Comply with legal and regulatory requirements
3. Data Sharing
We do not sell, rent or share your personal information with third parties except:
- Service providers who assist in delivering our services (SMS gateway, email service)
- When required by law or legal proceedings
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All sensitive data is encrypted in transit using SSL/TLS.
5. Cookies
Our website uses session cookies only for booking flow functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect booking functionality.
6. Your Rights
You have the right to access, correct or request deletion of your personal data held by us. To exercise these rights, contact us at booking@veloraresorts.com.
7. Contact
For any privacy-related concerns, please write to us at:
Velora Resorts by Kaveri, Vagamon Hills, Idukki, Kerala 685503
Email: booking@veloraresorts.com